Founded in 1933, the International Rescue Committee (IRC) is a global leader in providing emergency relief, rehabilitation, post-conflict development, human rights protection, resettlement services and advocacy for refugees and others uprooted or affected by violent conflict and oppression. The IRC is committed to restoring hope, freedom, dignity, and self-reliance.

Signpost is a digitally enabled responsive information service that supports and empowers populations in crisis, including asylum-seekers, migrants, and people who have experienced violence. Signpost meets communities on the digital platforms they already use and aims to deliver information that is contextualized to their specific needs and speaks to their lived realities, so that they can make informed decisions about how to stay safe, exercise their rights, and get access to services. This approach draws on evidence that people are more likely to trust and act on information that is responsive to their needs and that comes from “peers” rather than authority figures. Signpost was developed by the IRC and Mercy Corps in 2015 in Greece and is now active in 12 countries on 5 continents.

Responsibilities:

• Reply to messages and comments received on Signpost social media channels with the help of a team of experts and moderation guidelines.
• Engage users in conversation online including answering questions, providing potential legal services referrals, basic social services referrals, and other wraparound support.
• Make referrals for children in need of legal representation, following detailed protocol for the referral, including and especially as related to obtaining consent.
• Follow protocol to escalate any communication from vulnerable cases to Protection Specialists.
• Provide feedback on, and translate into English if required, representative, ongoing, and noteworthy comments provided by unaccompanied children through our various platforms and track trends in conversations and information gaps.
• Analyze information gaps amongst refugee/asylum-seeking populations to feed into future content creation.
• Share opinions, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis.
• Collaborate with colleagues to develop thorough, well-researched answers.
• Keep up-to-date with all the new information that we put out on an ongoing basis and attend regular trainings as required.
• Other related duties as assigned.

Qualifications:

• College degree in a social justice, immigrants’ rights, community advocacy or a related field preferred.
• At least 1-3 years of experience working with children or youth in a voluntary or professional capacity preferred.
• Experience working with immigrants and refugees OR lived experience with displacement or the immigration system.
• High emotional intelligence.
• An understanding of the subtlety of language and an ability to apply communication guidelines in written responses.
• Respect for people of all walks of life.
• Strong research skills and able to locate and synthesize resources for children/teenagers effectively.
• Strong computer proficiency and well acquainted with basic software tools – ability to navigate autonomously in Windows, Android, Microsoft 365 Suite, and Google docs.
• Accuracy and strong attention to detail, especially in written communications.
• Knowledge of social media platforms, especially Facebook, WhatsApp, and cultural use of these platforms.
• Fluent in Spanish and excellent level of English (B2 or higher).

How to Apply:

To apply or more information, please click here.