Language Access Coordinator, Language Access - Ayuda

 

Ayuda is a 501 (c)(3) nonprofit organization dedicated to providing direct legal, social and language access services; education; and outreach to low-income immigrants in the Washington, DC metropolitan area. Since 1973, Ayuda has provided critical services on a wide range of issues, in the process acquiring nationally recognized expertise in a number of fields including immigration law, language access, domestic violence and human trafficking. Ayuda has office locations in Washington, DC, Silver Spring, MD and Falls Church, VA.

Position:
Ayuda is seeking to hire a coordinator to offer additional support to our growing Language Access Program in our downtown DC office. This entry-level position plays a vital administrative role in ensuring that limited English proficient and Deaf residents of the Washington metro area have access to interpretation and translation when working with legal service providers to assert their rights and when working with social service providers after being victim to a crime. Our clients include attorneys, paralegals, social workers and other key staff at multiple nonprofits in the DMV area. The Language Access Program provides these necessary services through the Community Legal Interpreter Bank and the Victim Services Interpreter Bank. This position reports to one of the two Language Access Managers. There are four Language Access Program Coordinators.

Responsibilities:

  • Manage and respond to emails from interpreters, service providers, vendors, and community members in a timely fashion
  • Maintain and manage interpreter database through regular monitoring, data entry, and processing requests
  • Work with third-party interpretation services to fill interpreter requests when in-person interpreter requests cannot be filled by independent contractors accepting assignments from Ayuda
  • Manage translation requests through vendor(s) 
  • Manage in-person interpretation requests, including scheduling and assigning the interpreter, troubleshooting, and collecting evaluation materials 
  • Monitor the submission of invoices from interpreters. When invoices have not been submitted in a timely fashion, send reminders to interpreters
  • Organize and update bookkeeping (binders, files, applications, MOUs, and contracts)
  • Conduct research on language access resources
  • Solicit and evaluate feedback regarding program policies and practices from interpreters and service providers
  • Collect necessary paperwork from interpreters and providers (such as memorandum of understanding and independent contractor agreements) 
  • Assist the Language Access Managers with completing quarterly qualitative and quantitative grant reports
  • Assist with the implementation and coordination of trainings for service providers 
  • Assist with the planning and execution of meetings of the Advisory Board for the Language Access Program
  • Generate invoices for paying customers of Ayuda’s interpreter banks
  • Provide general administrative support to Language Access team
  • Other duties as assigned by the Language Access Director and Language Access Managers


Qualifications:

  • Demonstrated excellent written and verbal communication skills 
  • Experience managing multiple tasks and deadlines in a fast-paced environment 
  • Ability to identify, analyze, and report trends or patters in complex data sets 
  • Experience with Microsoft Office (Word and Excel) and Adobe Acrobat 
  • A demonstrated ability to provide excellent customer service while communicating with people from diverse backgrounds in a culturally competent manner 
  • Interest in, or dedication to, improving access to services for immigrant, limited-English proficient, and Deaf communities
  • The following skills and qualities are preferred, although not required. Experience using:
    • Salesforce/CRM databases
    • DocuSign
    • Bill.com
    • SurveyMonkey
    • Facebook
    • Google Docs
    • SharePoint
    • WordPress
    • Prior experience in public speaking or developing presentations for training or teaching purposes
    • Bilingual, bi-cultural background
    • Experience working with interpreters


Benefits:
Salary of low to mid 40's, plus a benefits package that includes medical and dental insurance, as well as an employer-provided retirement match. All federal holidays and closures observed and paid leave for the week of Christmas through New Year’s Day. This position is non-exempt for overtime purposes.

How to Apply:
To apply for this position, or for more information, click here.