Position:

The Digital Community Liaison interacts with users on social media primarily through private messaging, helping users navigate information on our platforms, clarify and share information on available services, and lend a friendly, empathetic ear. The digital community liaison also speaks with children via WhatsApp calls or via other audio/video platforms to ascertain whether they have received a legal screening, provide basic legal information, and with their consent, collect basic biographic information and make a referral to a legal aid provider. This position will be 100% remote and will require a home office setup. This position may transition in the future to be a combination of office-based and remote work depending on the candidate and whether they are located close to an IRC office.

 

Responsibilities:

• Reply to messages and comments received on Signpost social media channels with the help of a team of experts and moderation guidelines.
•  Engage users in conversation online including answering questions, providing potential legal services referrals, basic social services referrals, and other wraparound support.
• Make referrals for children in need of legal representation, following detailed protocol for the referral, including and especially as related to obtaining consent.
• Follow protocol to escalate any communication from vulnerable cases to Protection Specialists.
• Provide feedback on, and translate into English if required, representative, ongoing, and noteworthy comments provided by unaccompanied children through our various platforms and track trends in conversations and information gaps.
• Analyze information gaps amongst refugee/asylum-seeking populations to feed into future content creation.
• Share opinions, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis.
• Collaborate with colleagues to develop thorough, well-researched answers.
• Keep up-to-date with all the new information that we put out on an ongoing basis and attend regular trainings as required.
• Other related duties as assigned.

Qualifications:

• College degree in a social justice, immigrants’ rights, community advocacy or a related field preferred.
• At least 1-3 years of experience working with children or youth in a voluntary or professional capacity preferred.
• Experience working with immigrants and refugees OR lived experience with displacement or the immigration system.
• High emotional intelligence.
• An understanding of the subtlety of language and an ability to apply communication guidelines in written responses.
•  Respect for people of all walks of life.
• Strong research skills and able to locate and synthesize resources for children/teenagers effectively.
• Strong computer proficiency and well acquainted with basic software tools – ability to navigate autonomously in Windows, Android, Microsoft 365 Suite, and Google docs.
• Accuracy and strong attention to detail, especially in written communications.
• Knowledge of social media platforms, especially Facebook, WhatsApp, and cultural use of these platforms.
•  Fluent in Spanish and excellent level of English (B2 or higher).

How to Apply:

Complete a profile to submit your resume and cover letter.