Digital Community Liaison, IRC


The Digital Community Liaison interacts with users on social media primarily through private messaging, helping users navigate information on our platforms, clarify and share information on available services, and lend a friendly, empathetic ear. The digital community liaison also speaks with children via WhatsApp calls or via other audio/video platforms to ascertain whether they have received a legal screening, provide basic legal information, and with their consent, collect basic biographic information and make a referral to a legal aid provider. This position will be 100% remote and will require a home office setup. This position may transition in the future to be a combination of office-based and remote work depending on the candidate and whether they are located close to an IRC office.



  • Reply to messages and comments received on Signpost social media channels with the help of a team of experts and moderation guidelines.
  •  Engage users in conversation online including answering questions, providing potential legal services referrals, basic social services referrals, and other wraparound support.
  • Make referrals for children in need of legal representation, following detailed protocol for the referral, including and especially as related to obtaining consent.
  • Follow protocol to escalate any communication from vulnerable cases to Protection Specialists.
  • Provide feedback on, and translate into English if required, representative, ongoing, and noteworthy comments provided by unaccompanied children through our various platforms and track trends in conversations and information gaps.
  • Analyze information gaps amongst refugee/asylum-seeking populations to feed into future content creation.
  • Share opinions, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis.
  • Collaborate with colleagues to develop thorough, well-researched answers.
  • Keep up-to-date with all the new information that we put out on an ongoing basis and attend regular trainings as required.
  • Other related duties as assigned.


  • College degree in a social justice, immigrants’ rights, community advocacy or a related field preferred.
  • At least 1-3 years of experience working with children or youth in a voluntary or professional capacity preferred.
  • Experience working with immigrants and refugees OR lived experience with displacement or the immigration system.
  • High emotional intelligence.
  • An understanding of the subtlety of language and an ability to apply communication guidelines in written responses.
  •  Respect for people of all walks of life.
  • Strong research skills and able to locate and synthesize resources for children/teenagers effectively.
  • Strong computer proficiency and well acquainted with basic software tools – ability to navigate autonomously in Windows, Android, Microsoft 365 Suite, and Google docs.
  • Accuracy and strong attention to detail, especially in written communications.
  • Knowledge of social media platforms, especially Facebook, WhatsApp, and cultural use of these platforms.
  •  Fluent in Spanish and excellent level of English (B2 or higher).

How to Apply:

Complete a profile to submit your resume and cover letter.