Citizenship/Immigration Associate, Center for New Americans

Center for New Americans (CNA) is a community-based, non-profit adult education center that provides the underserved immigrant, refugee and migrant communities of Massachusetts’ Pioneer Valley with education and resources to learn English, become involved community members and obtain tools necessary to maintain economic independence and stability.

The associate assists clients interested in applying for a variety of citizenship and immigration-related benefits, including naturalization, renewing or replacing green cards, and applying for citizenship certificates for children. The associate will gradually learn to help with other areas of immigration services that Center for New Americans provides, including family petitions, adjustment of status, DACA and applications for work authorization. After training, the associate will work to become accredited by the Board of Immigration Appeals.


  • Screen applicants for eligibility including screening for potential problems
  • Explain application process
  • Complete applications and other supporting papers with the client
  • Provide information on selective service
  • Work with client’s caseworkers & social service agencies, when applicable
  • Assess medical waiver exemptions and follow up with doctors, when applicable
  • Consult with or make referrals to attorneys, as needed
  • Provide citizenship study materials
  • Check in with clients about case progress
  • Maintain complete and accurate client records
  • Intake (includes dates for USCIS filings, notices and appointments)
  • Copies of forms and documents submitted (hard or electronic copies)
  • Notes regarding communications with or about (lawyer, doctor, tutor) client
  • Maintain current case list
  • Enter data into RISIS & CIVI
  • Stay current on citizenship and immigration law changes & policies
  • Attend USCIS stakeholder meetings
  • Participate in work-related trainings when appropriate
  • Meet regularly with CIP program staff
  • Perform outreach to client communities
  • Plan and conduct CIP community information sessions or trainings
  • Citizenship Tutor Program responsibilities:
  • Coordinate with Volunteer Coordinator to recruit
  • Train volunteer citizenship tutors
  • Update Citizenship Tutor Manual
  • Provide Citizenship tutor guidance, as needed
  • Attend staff meetings
  • Advance the mission of CNA


  • Excellent attention to detail
  • Strong organizational skills
  • Strong written and oral communication skills
  • Good technology skills: Word, Excel, Gmail, Google calendar, Zoom, database maintenance, internet searches, Adobe PDF
  • Ability to effectively interact with individuals from different cultural and linguistic backgrounds
  • Ability to maintain confidentiality of sensitive information
  • Able to prioritize tasks
  • Able to multitask
  • Able to work well collaboratively and independently
  • Quick learner
  • Good judgement
  • Maintains professional attitude
  • Patient, adaptable, respectful
  • Paralegal experience/training
  • Familiarity with the law and specifically immigration law
  • Fluency in a second language, preferably Spanish or Arabic
  • Bachelor’s degree

How to Apply:
To apply, please send a cover letter, a resume, and a list of 3 professional references to